Privacy policy

Effective 12 November 2026. Ambient is operated by Ambient Agentic Technologies Inc., a Delaware corporation ("we"). Contact: privacy@ambientagentictech.com.

What Ambient collects

What you tell it

• Your goal, the days and times you can train, where you train and what equipment you have, and other answers you give when setting up.
• Your birth year and time zone, if you provide them.
• What you type or tap in the app: requests to change a session, corrections, rules and preferences ("no running", "I prefer mornings"), and answers to Ambient's questions.
• What you did: sessions you completed or skipped, and the loads and effort you report.
• Health information you choose to mention, such as pain, an injury or an illness. Ambient keeps it so that it can work around it, and does not clear it until you say it is better.

Apple Health, if you allow it

Ambient reads your health data on your phone. The detailed readings never leave your phone. What is sent to our server is a daily summary only: time asleep, heart rate variability, resting heart rate, steps, an activity level and, where you have allowed each, mindful sessions and workouts you recorded. It is used to judge how recovered you are and to adjust that day's session. It is never used for advertising or sold, and never shared except as described under "Who it is shared with".

Calendar, if you allow it

Ambient reads your calendar on your phone and sends our server only the start and end of the times you are busy. It does not send titles, locations, notes or the people involved.

Gmail, if you connect it

Connecting Gmail gives Ambient read-only access to your mailbox through Google. Ambient cannot send, change or delete email.

• What is read. Once a day, Ambient runs a small set of fixed searches for booking emails received in the last 14 days: travel, hotel stays, restaurant reservations, appointments, tickets and class bookings. It reads the emails those searches return. This happens automatically; no person reads them.
• What is kept. For each booking: the kind of booking, its start and end dates and times, and a one-way scrambled form of the booking reference, used only to tell two emails about the same booking apart. Ambient also keeps a scrambled fingerprint of which mailbox you connected – never the address itself – so that it can tell if you later connect a different one.
• What is not kept. The sender, the subject, the text of the email and any attachment. Each email is discarded as soon as it has been read. Attachments are never opened.
• What it is used for. Planning your own sessions: a booking becomes time you are busy, and a hotel stay becomes a question about whether to plan for a hotel gym. Nothing else.
• How Ambient reaches your mailbox. Google gives Ambient a credential for your account. It is stored encrypted on our server and is never shown to anyone or written to any log.
• How to stop. Disconnect Gmail in the app. Ambient then deletes the credential and everything it derived from your email, and tells Google to withdraw the permission. You can also remove Ambient's access at any time from your Google Account's security settings.

Ambient's use of information received from Google Workspace scopes will adhere to the Google User Data Policy, including the Limited Use requirements. In particular:

• Information from Gmail is used only to provide the features described above, which you can see in the app.
• It is not transferred to anyone, except where needed to provide those features to you, to comply with the law, or as part of a merger or acquisition with your consent.
• It is not used for advertising of any kind.
• No person reads it, unless you ask us to look at something specific, it is necessary for security or to investigate abuse, or the law requires it.
• It is not used to train artificial intelligence or machine learning models, and neither your emails nor the dates and times found in them are sent to an AI model provider.

Technical information

• A notification token from Apple, so that Ambient can tell you when the day's session is ready.
• A record of events in the app – for example that a session was shown, completed or changed – which we use to keep the service working and to understand whether it is useful. These records are kept on our own server. Ambient contains no third-party advertising or analytics software.

How Ambient uses artificial intelligence

Ambient's sessions are built and checked by fixed rules. An AI model may be used for two things: to choose among exercises the rules already allow and to word the explanation, and to understand what you type (for example, "only 30 minutes today").

• For the first, the model is sent the type of session, your broad goal, your recovery level as one word, and a list of permitted exercises. It is not sent your name, your account, your health readings, your calendar, your email or anything found in it.
• For the second, the model is sent the words you typed.
• Requests do not carry your name or your account, and we will only use a provider that agrees not to use them to train its models.

Ambient always produces a session with no AI model at all if one is unavailable.

Who it is shared with

We do not sell personal information, and we do not share it for advertising. It is shared only with companies that process it on our behalf, under contract, to run the service:

We may also disclose information if the law requires it, or to protect someone's safety. If Ambient is ever acquired or merged, we will tell you before your information is transferred, and information from Gmail will not be transferred without your consent.

Who can see it

Ambient is automatic: no person reviews, approves or changes your sessions. A small number of authorised people who run the service can see operational records – such as which sessions were produced and what you typed to change one – in order to fix problems and keep the service safe. They cannot see your emails, and information derived from Gmail is not shown to them.

If you tell Ambient about something that may be an emergency, such as chest pain, it shows you safety guidance straight away, records that it did so, and notifies the people who run the service.

How long it is kept

• Dated items – busy times and bookings – are deleted 30 days after their date.
• Everything else is kept while you use Ambient, so that it can keep planning for you.
• When you turn off Apple Health, Calendar or Gmail, what came from it is deleted.
• When you ask us to delete your account, everything is deleted within 30 days.

Your choices

• See and delete. The app shows what Ambient knows about you. You can delete any item, and anything that depended on it is removed too.
• Turn a source off. Apple Health, Calendar and Gmail can each be turned off in the app.
• Delete everything, or ask for a copy. Email privacy@ambientagentictech.com and we will delete your account or send you a copy of your information. Ambient accounts are not tied to an email address, so we will ask you to confirm a detail from the app to find yours.
• Depending on where you live, you may have further rights over your information, including to object to its use or to complain to a regulator. Write to us and we will help.

Security

Information is encrypted in transit. Credentials for connected services are encrypted where they are stored. Access to the systems that run Ambient is limited to the people who need it. No system is perfectly secure; if something goes wrong that affects your information, we will tell you.

Children

Ambient is for adults. It is not intended for anyone under 18, and we do not knowingly collect information from them.

Not medical advice

Ambient gives general fitness guidance. It does not diagnose, treat or prevent any condition. If something hurts or you feel unwell, stop and speak to a doctor.

Changes

If this policy changes in a way that matters, we will tell you in the app before the change takes effect. The date at the top shows when it was last updated.